Refund Policy

Effective Date: 01.09.2025
Last Updated: 05.09.2025

1. Introduction

This Refund Policy outlines the terms and conditions for refunds on The InkWIRE website and services. This policy complies with the Consumer Protection Act, 2019, Information Technology Act, 2000, and other applicable Indian laws.

By using our services and making any payments, you agree to the terms set forth in this Refund Policy.

2. Applicability

This Refund Policy applies to:

  • Premium subscription services
  • Paid content and articles
  • Digital products and services
  • Event registrations and tickets
  • Advertising services
  • Any other paid services offered by The InkWIRE

3. Subscription Services

3.1 Premium Subscriptions

Monthly Subscriptions:

  • Refund requests must be made within 7 days of initial subscription
  • First-time subscribers are eligible for full refund within the trial period
  • Subsequent renewals are non-refundable after 48 hours of renewal

Annual Subscriptions:

  • Refund requests must be made within 14 days of subscription
  • Pro-rated refunds may be provided at our discretion for unused months
  • Refunds will be calculated based on unused subscription period

3.2 Auto-Renewal Cancellation

  • Users can cancel auto-renewal at any time without penalty
  • Cancellation must be made before the next billing cycle
  • Access continues until the end of the paid period
  • No refund for the current billing period once auto-renewal is cancelled

4. Digital Content and Products

4.1 Premium Articles and Reports

  • Digital content purchases are generally non-refundable
  • Refunds may be considered if content is not delivered due to technical issues
  • Refund requests must be made within 24 hours of purchase
  • Content that has been accessed or downloaded is not eligible for refund

4.2 E-books and Special Publications

  • Refunds available within 48 hours of purchase if content is not accessed
  • Technical issues preventing download are eligible for refund or replacement
  • Content quality issues will be reviewed on a case-by-case basis

5. Event Services

5.1 Event Registration and Tickets

Paid Events:

  • Refunds available up to 7 days before the event date
  • 50% refund available 3-7 days before the event
  • No refunds within 72 hours of the event
  • Event cancellation by organizer results in full refund

Webinars and Online Events:

  • Full refund available until 2 hours before start time
  • Technical issues preventing access are eligible for full refund
  • Recording access may be provided as alternative to refund

6. Advertising Services

6.1 Advertising Packages

  • Advertising services are generally non-refundable once campaign begins
  • Pre-payment refunds available before campaign launch
  • Partial refunds may be considered for undelivered impressions
  • Technical failures resulting in non-delivery are eligible for refund or credit

7. Refund Eligibility Criteria

7.1 General Eligibility Requirements

To be eligible for a refund, you must:

  • Make the request within the specified time frame
  • Provide valid proof of purchase
  • Submit request through official channels
  • Have a legitimate reason as per this policy
  • Not have violated our Terms and Conditions

7.2 Non-Refundable Services

The following are not eligible for refunds:

  • Services that have been fully utilized or consumed
  • Requests made after the specified refund period
  • Purchases made using promotional codes or free credits
  • Services terminated due to policy violations
  • Change of mind without legitimate technical issues

8. Refund Process

8.1 How to Request a Refund

Step 1: Contact our customer support team

  • Email: support@theinkwire.in

Step 2: Provide required information

  • Order ID or transaction reference
  • Date of purchase
  • Reason for refund request
  • Supporting documentation (if applicable)

Step 3: Await review and response

  • Initial acknowledgment within 24 hours
  • Review process completed within 5-7 business days
  • Final decision communicated via email

8.2 Required Documentation

Please provide the following when requesting a refund:

  • Original payment receipt or confirmation email
  • Account details and user ID
  • Detailed explanation of the issue
  • Screenshots or evidence of technical problems (if applicable)

9. Refund Processing

9.1 Processing Timeframes

  • Credit/Debit Cards: 5-10 business days after approval
  • Net Banking: 3-5 business days after approval
  • Digital Wallets: 2-3 business days after approval
  • UPI: 1-2 business days after approval

9.2 Refund Methods

Refunds will be processed through the same payment method used for the original transaction:

  • Original payment method will be credited
  • For cancelled payment methods, alternative arrangements will be made
  • Bank processing times may vary beyond our control
  • Service charges or transaction fees may apply as per bank policies

9.3 Partial Refunds

In certain circumstances, partial refunds may be offered:

  • Pro-rated refunds for unused subscription periods
  • Adjusted refunds for partially consumed services
  • Refunds minus processing fees where applicable
  • Refunds accounting for delivered versus undelivered services

10. Exceptions and Special Circumstances

10.1 Technical Issues

Full refunds or credits will be provided for:

  • Website downtime preventing service access
  • Payment processing errors
  • Account access issues due to system failures
  • Failure to deliver purchased digital content

10.2 Quality Issues

Refunds may be considered for:

  • Significantly inaccurate or misleading content descriptions
  • Technical quality issues with digital content
  • Service delivery not matching advertised specifications

10.3 Duplicate Payments

  • Immediate refund for accidental duplicate charges
  • Automatic detection and refund of double payments
  • Manual review for multiple subscription sign-ups

11. Dispute Resolution

11.1 Internal Resolution

First Level: Customer Support Team

  • Direct communication with support representatives
  • Escalation to supervisory level if needed
  • Documentation of all communications

Second Level: Grievance Officer

  • Formal complaint filing
  • Independent review of refund requests
  • Final decision within company structure

11.2 External Resolution

Consumer Grievance Redressal:

  • Complaints to Consumer Protection authorities
  • National Consumer Helpline: 1915
  • Online grievance portal

Legal Recourse:

  • Consumer courts for dispute resolution
  • Arbitration as per mutual agreement
  • Courts in Srinagar Jammu and Kashmir, India for legal jurisdiction

12. Refund Policy Updates

12.1 Policy Modifications

  • We reserve the right to modify this policy at any time
  • Changes will be posted on this page with updated date
  • Email notification for material changes affecting existing subscriptions
  • Users will be bound by the policy in effect at the time of purchase

12.2 Grandfathering

  • Existing subscriptions remain subject to the policy at time of purchase
  • New terms apply to renewals and new purchases
  • Users will be notified of changes before renewal

13. Fraud Prevention

13.1 Fraud Detection

We reserve the right to:

  • Investigate suspicious refund requests
  • Request additional verification for refund claims
  • Deny refunds for fraudulent activities
  • Report fraudulent activities to relevant authorities

13.2 Account Restrictions

Accounts engaging in refund abuse may face:

  • Temporary suspension of refund privileges
  • Account termination for repeated abuse
  • Legal action for fraudulent claims

14. Contact Information

For refund-related inquiries and requests:

Customer Support:
Email: support@inkwire.com
Phone: +91-7006804292
Hours: Monday to Friday, 10:00 AM to 5:00 PM IST

Grievance Officer:
Name: Er Mudasir Abbass
Email: grievance@inkwire.com
Address: jammu , Jammu and Kashmir

Refund Requests:
Email: refunds@inkwire.com

This Refund Policy complies with:

  • Consumer Protection Act, 2019
  • Information Technology Act, 2000
  • Consumer Protection (E-Commerce) Rules, 2020
  • Reserve Bank of India (RBI) guidelines on digital payments
  • Other applicable Indian laws and regulations

16. Acknowledgment

By using our services and making payments, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy forms an integral part of our Terms and Conditions and should be read in conjunction with our Privacy Policy.


Note: This policy applies to all transactions made on or after the effective date. For transactions made prior to this date, the previous version of the refund policy (if applicable) will govern.